Complaints Handling Manual
The following need to be known by communities when they believe that their
cultural, religious or linguistic rights are denied or violated:
Who can approach the Commission for help?
Any individual and cultural, religious or linguistic communities can
approach the Commission for assistance.
When can a community lodge a complaint with the Commission?
A person belonging to a cultural, religious or linguistic community may
lodge a complaint with the Commission when that person/community believes
that rights are threatened or that they are denied the right to enjoy and
practice their culture and religion and use their language; as well as when
that community is denied the right to freely form, join and maintain
cultural, religious and linguistic associations.
How should complaints be lodged?
A complaint should be made in writing, in prescribed forms in various ways
including walk-in, fax, email, postal address, referrals, telephone, and any
other mode of communication. The Complainant must complete a complaint form
in order to capture his/ her personal details. Forms can also be accessed on
the website of the Commission:
www.crlcommission.org.za or by requesting the Commission to send such to
those in need. However, the Commission will assist those who cannot write
or the disabled to put their complaints in writing.